Frequently Asked Questions

  • Yes, at RT Hampton Plumbing & Heating, we are experienced in tying into city water systems. Our team of professionals has the knowledge and expertise to handle all aspects of water line connections to ensure a proper and efficient installation.

  • Yes, we specialize in boiler services. Our skilled technicians are trained to handle installation, repairs, and maintenance of various types of boilers.

  • Yes, we offer installation services for products purchased by our customers. However, it is important to note that we cannot honor the product's warranty in such cases. We recommend consulting with us before making a purchase to ensure compatibility and optimal performance.

  • Yes, we provide professional backflow testing services. Backflow prevention is crucial in maintaining the safety and quality of your water supply. Our certified technicians will conduct thorough tests to ensure that your backflow prevention devices are functioning correctly and in compliance with regulations.

  • Yes, we offer free quotes and estimates for all our services. Whether you need a quote for a specific plumbing or heating project, our knowledgeable team will assess your needs and provide an accurate estimate, giving you peace of mind and transparency about the costs involved.

  • Yes, we specialize in water heater installation. Whether you need a traditional tank-style water heater or a tankless water heater, our experts have the skills and experience to handle the installation efficiently and effectively.

  • Yes, we are experienced in working with tankless water heaters. These energy-efficient systems require proper installation and maintenance to ensure optimal performance. Our technicians are trained to handle all aspects of tankless water heater services, from installation to repairs and maintenance.

  • No, at RT Hampton Plumbing & Heating, we do not work on oil furnaces. Our expertise lies in various other heating systems, and we can provide recommendations and services for alternative heating solutions if needed.

  • No, we do not provide grease trap cleaning services.

  • No, we do not offer septic tank emptying services. We recommend reaching out to septic tank pumping professionals who specialize in this specific area.

  • Yes, we have the expertise to detect and locate gas leaks. However, it is important to note that repairs for gas leaks cannot be accurately quoted upfront. Gas leaks can be complex, and the extent of damage or additional repairs needed may not be known until the source of the leak is identified. Rest assured, our technicians will assess the situation, provide an initial diagnosis, and then discuss repair options and associated costs with you.

  • We proudly serve Stark County and the surrounding counties. Our service areas include various locations in Northeast Ohio. Please reach out to us directly with your location to confirm if we can provide services in your area.

  • No, we do not provide regular services on weekends. However, we do offer emergency services, ensuring that you can rely on us even during urgent situations outside of our regular business hours.

  • Our technicians typically work until 3:30 PM on regular business days. However, we understand that emergencies can happen at any time. In such cases, our professionals can offer work after regular hours to address emergency calls promptly.

  • Yes, we accept credit card payments. We offer the convenience of paying for our services using major credit cards, providing a hassle-free and secure payment option for our customers.

  • Yes, we offer the option to process payments over the phone. If you prefer to pay for our services via phone, our friendly staff will assist you in securely processing the payment.

  • Yes, we can email the invoice to you for your convenience. Just let us know your preferred method of receiving the invoice, and we will ensure it is promptly sent to your email address.

  • No, we do not specialize in the installation of geothermal systems. However, we have a wealth of knowledge and experience in various other heating and cooling systems. We can provide recommendations and assistance with alternative energy-efficient systems for your specific needs.

  • Yes, we offer remodel services. Whether you are looking to update your bathroom, kitchen, or any other area of your home, our skilled team can provide professional plumbing and heating services to support your remodeling project.

  • Yes, our minimum charge is for 1 hour of service. This ensures that our technicians have sufficient time to diagnose and address the issue you are facing and provide you with the best possible service.